There are three separate procedures depending whether the items are being returned for a service, credit, or if they are being returned as a customer quality concern.
These procedures are outlined below.
Before sending anything in to us, please contact our sales team on firstname.lastname@example.org to notify them that you intend to send something in to us. They will confirm whether or not there is a valid reason for return, and if so, will provide you with a returns number.
Products that are returned to us without prior notification can result in long delays in processing, so ensure that our sales team is aware of your intentions to return an item before you send it.
Please download and fill in the Customer Returns Form using the returns number you have received from the sales team, and include it with the items being returned.
As with notifying us, any items returned without this form will result in delays in processing, so this is of utmost importance.
Package the items up securely, and ship them to our Sevenoaks address:
RT Quaife Engineering Ltd
Gearboxes and other bulky items should be packaged on a pallet to avoid damage in transit.
Include as much information regarding the return as possible, along with a covering note with all of your contact information so our sales team can process the return as swiftly as possible.
As per Consumer Contracts Regulations, the order cancellation period begins when the order is placed, and ends 14 days from the date of receipt of goods.
Items being returned for credit and refund must be returned in their original condition within 14 days of notification.
As per the Consumer Rights Act, credits/refunds for faulty goods will be accepted up to 30 days after delivery of goods.
Please review our terms and conditions, specifically sections 6 and 7.