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Privacy Policy

Read about our comprehensive privacy policy. Learn how we use and protect your data within the Quaife website, along with our wider communications.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This policy (together with our general terms and conditions) and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand  how and why we collect and process your personal data and how we will treat it.  It is also important that the data we hold is up to date and correct.

For the purpose of the Data Protection Act  (the Act), the data controller is RT Quaife Engineering Limited of Vestry Road, Otford, Sevenoaks, Kent, TN14 5EL, England (“We, “us” “our”).
Our data protection officer (“DPO”) for the purpose of the Act is Sharon Quaife-Hobbs.

(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your identity, your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;

(2) Information about other individuals
If you give us information on behalf of someone else, you must insure that the other person has authorised you to act on his/her behalf and has agreed that you can:

Give consent on his/her behalf to the processing of his or her personal data;
(a) receive on his/her behalf any data protection notices;
(b) give consent to the transfer of his/her personal data abroad;
(c) give consent to the processing of his or her personal information or sensitive personal information as the case may be.

We do not knowingly collect the personal data of minors . We cannot accept responsibility for policing the submission of personal information or sensitive personal information of a person who, unknown to us, is a minor for whom no responsible parent or guardian has provided consent. Parents and guardians of minors must ensure that no minor has unsupervised access to our Website or access in which the minor’s personal data is disclosed to us, and alert us if personal data belonging to a minor has been submitted to us for us to remove the same.

(3) Cookies

We use cookies to distinguish you from other users of our website.  This helps us to give you a better experience of our website when you subsequently visit it and helps us to improve it.

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and to store the contents of your shopping basket between sessions. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser.

Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

Our payment services provider may also send you cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, affect the interactivity of many websites, including this one, with their users.

(4) Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our affiliates. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. It is a condition of your free use of this website that you do not share a password with anyone.

(5) Using your personal information
If you consent to our use and processing of your personal information, personal information submitted to us via this website will be used for the purposes specified in this privacy policy.

We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website including using the website shopping basket and making secure payment for our goods ;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will be anonymised and not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;

Where you submit personal information for publication on our website,but not otherwise,  you consent to our publishing and using you grant to us an unlimited  non-exclusive licence to make use of that information otherwise than in a manner which is defamatory of yourself. .

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, SagePay. You can review the SagePay privacy policy at We will share information with SagePay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

(6) Monitoring
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance and for the necessary deterrence of other anti-social or criminal activity.

(7) Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

Except as provided in this privacy policy, we will not provide your information to third parties.

(8) Security of your personal information
Nothing is absolutely secure.We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

By using this website you acknowledge that data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(9) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(10) Your rights
You may instruct us to provide you with a copy of any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate hard copy evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address) to prevent an accidental disclosure to someone who is not authorised to receive such copies or the information contained in them. Such information will be supplied to you within 40 days of receipt of a valid request.

We may withhold such personal information to the extent permitted by law. You may ask us to amend or alter (in each case based on you truthful and accurate information) any personal information about yourself which we hold on our database

You may instruct us to stop processing your personal information for marketing purposes by email addressed to the DPO. You can  stop us using your personal information to update you with market information by contacting the DPO in writing and asking the DPO to arrange for the removal of personal data concerning yourself in isolation will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(11) Third party websites
The website contains links to other websites. We cannot responsible for the privacy policies or practices of third party websites and you should read the privacy policies attached to them .

(12) Updating information/discarding old information.
Please let us know if the personal information which we hold about you needs to be corrected or updated.  We will routinely clear old personal data from our archives when it is no longer needed or to be used.

(13) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to or by post to : Vestry Road, Otford, Sevenoaks, Kent, TN14 5EL, England in each case marked for the attention of the DPO.