Our courier, DPD Local, has been working hard to process the required data for parcels bound for the EU and Republic of Ireland, but is is evident that the new processes, as well as the additional customs data requirement, is placing an increased burden on all involved, leading to increased turnaround and transit times.
As an example, DPD are seeing up to 20% of parcels having incorrect or incomplete data, meaning they are being held or returned to their respective senders.
There is additional congestion at UK ports, and more rigid requirements for channel crossings.
All parcels that were shipped between 30th December and 7th January have either been shipped to Europe or returned to us.
DPD have now resumed their European road services, so we will ship all returned orders as soon as we can, but please be prepared for potential delays to transit times.
If this affects you, please get in touch with our sales team to confirm the status of your order. Please quote your sales order in all correspondence.
If you are in the EU and require products urgently, please contact us so we can look into alternative shipping options for you.
Please also make sure that you are providing us with a valid VAT/EORI number where appropriate.
+44 (0)1732 741144 / email@example.com