Products

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and to store the contents of your shopping basket between sessions. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser.
Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Our payment services provider may also send you cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website; 

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, SagePay. You can review the SagePay privacy policy at ww.sagepay.com. We will share information with SagePay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

(4) Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

(6) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(7) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

(10) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@quaife.co.uk or by post to : Vestry Road, Otford, Sevenoaks, Kent, TN14 5EL, England

(11) Data controller
The data controller responsible in respect of the information collected on this website is Quaife.

Our data protection registration number is [number].

R T QUAIFE ENGINEERING LIMITED STANDARD CONDITIONS OF SALE

The attention of Buyers outside England & Wales is drawn to Clause 13 concerning jurisdiction

Definitions

Seller R.T. Quaife Engineering Limited, Vestry Road, Otford, Sevenoaks, Kent, TN14 5EL, England. Tel +44 (0) 1732 741144 email   info@quaife.co.uk . Registered in England Company No. 853413. Registered office as above
Buyer The person who buys or agrees to buy the goods from Seller.
Conditions The terms and conditions of sale set out in this document and any special terms and conditions specifically agreed in writing by Seller.

Delivery Date The date specified by Seller when Goods are to be delivered.

Delivery Expenses The costs of delivery packaging and Insurance agreed to be borne by Buyer

Delivery Note Seller's delivery note despatched with the Goods.

Goods The articles which Buyer agrees to buy from Seller.

Order Acknowledgment Seller's Order acknowledgment.

Price The Price for the goods excluding carriage, packing, insurance and VAT.

[Customers in the European Union will have VAT added at the rate prevailing from time to time in the UK to the Price and any additional sums due to the Seller – Alternatively overseas EU buyers may supply domestic VAT registration numbers with orders.]

Conditions applicable

These conditions shall apply to all contracts for the sale of Goods by Seller to Buyer to the exclusion of all other terms and conditions including any terms or conditions which Buyer may purport to apply under any purchase order confirmation of order or similar document.
All orders for Goods shall be deemed to be an offer by Buyer to buy Goods pursuant to these Conditions.
Buyer accepts that transmission of a signed Order Acknowledgement or delivery note to Buyer and acceptance of delivery of Goods by Buyer shall be deemed conclusive evidence of Buyer’s acceptance of these terms.
Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Seller.

The Price and Payment

The Price shall be the price stipulated in Seller's published price list current at the date of Order Acknowledgment. The Price is payable in £ Sterling unless stated otherwise in the Order Acknowledgment. Any variation in Price between the date of the Order and Order Acknowledgement will be drawn to Buyer’s attention. Prices are stated exclusive of VAT.
Payment of the Price and VAT if payable shall be made on or within 30 days immediately after the date on which Seller's invoice is issued.
Interest on overdue invoices shall accrue from the last date when payment is due from day to day until the date of payment in full at a rate of the greater of 4% above Natwest Bank Plc's base rate from time to time in force or the then current judgment interest rate of the English High Court.
Seller reserves the right to suspend or cancel deliveries of any articles or to require full or partial payment of the Price of the Goods prior to delivery or the provision of security for payment by Buyer in a form acceptable to the Seller.

The Goods

The quantity and description of the Goods shall be as set out in Seller's Order Acknowledgement or (as the case may be) Delivery Note.
The Goods shall be manufactured and supplied in accordance with the description contained in Seller's specification, and which Seller may from time to time change.

Warranties and Liability

Seller warrants that the Goods will at the time of delivery correspond to the description previously given by Seller.
In relation to Goods supplied for use in competition, trialing or other motorsports applications (“competition”), such use is acknowledged by every Buyer as being experimental in nature as such use may involve exceptional and unpredictable loadings. Buyer accepts that Buyer will be solely responsible for ensuring safe use of the Goods in the application intended by Buyer.
Except where Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) all other warranties, conditions or terms relating to fitness for purpose, satisfactory quality or condition of the Goods and whether implied by statute or common law or otherwise are excluded.
If Buyer is a consumer Seller hereby excludes all liability to Buyer except in relation to death or personal injury caused or contributed to by the negligent act or omission of Seller.
Seller shall keep trade Buyers fully indemnified against any claim against them arising by reason of any injury, loss or damage (other than the trade Buyer’s or any third party trader’s indirect loss or loss of profits or other economic loss of whatever nature) to persons or property caused or contributed to by Seller’s negligence except to the extent that death damage or personal injury was caused or contributed to by the negligent act or omissions of such Buyer and or persons claiming through Buyer and or which occurs in competition.
In the absence of any fraudulent misrepresentation by Seller, Seller shall not be liable at all to Buyer for any indirect loss and/or expense (including loss of profit) suffered by Buyer arising from Seller’s breach of contract.
Save as provided under Clause 5.1.2 above Seller’s liability to Buyer or anyone claiming through Buyer shall not exceed the Price of the Goods.

Delivery of the Goods

Delivery of the Goods shall be made to Buyer's address on or before the Delivery Date.
Seller shall arrange for carriage of the Goods to Buyer’s address unless otherwise agreed with Seller. All Goods will be at the Buyer’s risk from the moment the Goods are collected from the Seller's premises.
Seller shall not be liable for any loss or damage whatsoever due to failure by Seller to deliver the Goods promptly or, if prevented by events beyond Seller’s reasonable control, at all.
Notwithstanding that Seller may have delayed or failed to deliver the Goods promptly Buyer shall be bound to accept delivery and to pay for the Goods in full provided that delivery shall be tendered at any time within 3 months of the Delivery Date.

Acceptance of Goods

If Goods delivered by the Seller do not match their description the Buyer may reject the Goods.
The Buyer shall be deemed to have accepted Goods 7 days after delivery to the Buyer.
After acceptance and subject only to Clause 8.6 below the Buyer shall not be entitled to reject Goods which are not in accordance with the contract

Returned Goods

A full refund or exchange will be made by Seller provided that:
Buyer notifies the Seller within 7 days of receipt of goods specifying the reason for the return together with the Delivery note number; and
The goods are received undamaged, unsoiled and where applicable in their original packaging; and
The goods were not bought or made to special order or modified for specific application; and
All costs of returning the goods shall be borne by the Buyer; and
Any credit or refund will be based on the Price and shall be subject to a 20% handling charge of the price.

THE EC DIRECTIVE ON DISTANCE SELLING (DIRECTIVE 97/7) and CANCELLATION OF SALES BY CONSUMERS RESIDENT IN THE EEA

A Consumer Buyer resident in the European Economic Area who buys Goods through Seller’s website, and which are not customised to the Consumer Buyer’s Order, may in place of the rights in Clause 7 above cancel :-
(a) the sale for any reason before delivery and any payments already made by such Consumer Buyer shall be refunded in full within 28 days; or
(b) the sale after collection or despatch by writing to the address specified at the head of these terms or by email at info@quaife.co.uk or by fax No +44 (0) 1732 741 555 within 7 working days following the Consumer Buyer’s receipt of the Goods or delivery to the specified address if other than such Consumer Buyer’s. Goods must be returned unused to arrive at Seller within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. Such Consumer Buyer will receive within 30 days following Seller’s receipt of a notice of cancellation a refund of all monies then paid for the Goods (including insurance and delivery charges, if any). If the Consumer Buyer fails to return the Goods following cancellation, Seller may deduct or withhold the cost of recovering the Goods from the Consumer Buyer’s refund.
The Consumer Buyer is required to take care of the Goods until they have been returned to or recovered by Seller. Goods must bear all seals intact when returned. If seals have been removed or the Goods damaged whilst in the charge of or transit to or from the Consumer Buyer the Consumer Buyer will be deemed to have damaged the Goods and Seller will be entitled to reclaim its losses.
All cancellation notices and Goods being returned must be accompanied by the original Delivery Note number.

Risk and Retention of Property

The Goods shall be at Buyer's risk as from delivery.
Where Goods have not been paid for in full on or in advance of delivery even though delivery has occurred property in such Goods shall not pass from Seller until and unless Buyer shall have paid the Price plus VAT if any in full and no other sums whatever shall be due from Buyer to Seller.
Until property in Goods passes to Buyer as per Clause 9.2, Buyer shall hold such Goods as Bailee for Seller and unless or until they are dealt with as in Clause 9.4 below Buyer at its sole cost shall store such Goods marked and identified as Seller's property separately from all other goods in Buyer’s possession.
Notwithstanding that such Goods (or any of them) remain Seller’s property, Buyer may sell or use such Goods in the ordinary course of Buyer's business at full market value for the account of Seller. As between Buyer and any third party, any such sale or dealing shall be a sale or use of Seller's property by Buyer on Buyer's own behalf and Buyer shall deal as principal when making such sales or dealings. Until property in such Goods passes from Seller the entire proceeds of sale or otherwise of such Goods shall be held in trust for Seller and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as Seller's money.
Seller shall be entitled to recover the Price (plus VAT and Delivery Expenses) notwithstanding that property in any such Goods has not passed from Seller.
Until such time as property in such Goods passes from Seller after the due date for payment for the same has elapsed , Buyer shall upon request deliver up to Seller any such Goods as have not been sold on or incorporated in other goods sold on. If Buyer fails to do so the Seller may enter upon any premises owned occupied or controlled by the Buyer where the Goods are situated and repossess the goods.

Remedies of Buyer

Where Buyer is entitled to and does reject any Goods Buyer shall be entitled at Seller’s election to a replacement or a refund up to the full Price of the rejected Goods but it shall have no further rights whatever in respect of the supply to Buyer of such Goods or Seller’s breach of contract giving rise to the right of rejection.
Where the Buyer accepts or has been deemed to have accepted any Goods under these terms then the Seller shall have no liability whatever to the Buyer in respect of those Goods beyond the provision of Clause 5 above.

Intellectual Property

The specification and designs of the Goods (including any resulting modifications to the Goods) including the copyright, design right industrial property and other intellectual property rights of whatever nature throughout the world are the property of and reserved to Seller.
Buyer warrants that any designs or specifications provided by Buyer for Seller’s use in manufacturing and supplying bespoke Goods will not infringe the rights of any third party and that Seller is permitted to use the same.

Force Majeure

Seller shall have no liability in respect of any failure or delay in fulfilling its obligations to the extent that fulfillment is prevented, frustrated impeded and/or delayed as a consequence of any circumstance or event beyond the Seller's reasonable control.

Proper Law of Contract

This agreement is subject to the Law of England and Wales and the English Courts have sole jurisdiction of all claims touching and concerning any Goods or these terms subject only to the rights of EU resident consumers.